Privacy Policy
Effective date: 2023-05-13
1. INFORMATION COLLECTED
We collect the following types of information:
Personal Information
Name, email address and physical address
Phone number is not required
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. HOW WE USE YOUR INFORMATION
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS MESSAGING and COMPLIANCE
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.
Message Frequency & Content
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support
Reply "HELP" for assistance or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. COOKIES and TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
5. DATA SECURITY
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
6. YOUR RIGHT and CHOICES
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 9.
7. INFORMATION SHARING and DISCLOSURE
We do not sell, rent, or trade personal information.
8. CONTACT US
If you have any questions about this Privacy Policy, please contact us by email: [email protected]
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